Welcome to the Elegance of Hamiast.com

Immerse yourself in a world where the grandeur of Jammu and Kashmir's artisanal creations meets the sophistication of modern e-commerce. Our shipping policy is designed to deliver this elegance right to your doorstep.

Domestic Shipping (India)

• Complimentary Shipping: Orders above 1000 INR enjoy free shipping.
• Standard Delivery: A nominal fee of 49 INR applies to orders under 1000 INR.
• Delivery Timelines:
  • Orders are typically delivered within 5-7 days after they are shipped.
  • 'Ready to Ship' items are dispatched as soon as possible.
  • Art and crafts products have varied delivery times, depending on the complexity and the artisan's schedule, which are communicated upfront.
• Gourmet Special Handling: Our exquisite food items, including spices and Kashmiri Wazwan, are treated with extra care and may incur additional handling charges.

International Shipping

• Customized Shipping Fees: Shipping costs for our international clientele are calculated based on weight, volume, and destination.
• Delivery Timelines: Delivery times vary depending on the destination country, customs clearance processes, and other logistics factors. Customers will be provided with an estimated delivery timeline upon order placement.
• Customs and Duties: International customers are responsible for customs fees, ensuring a seamless import process.

Shipping Details

• All orders are dispatched directly from the heart of Jammu and Kashmir. Please provide precise delivery details for an uninterrupted luxury experience.
• For assistance, our customer care team at care@hamiast.com is at your service.

Experience the Tradition and Luxury at Hamiast.com

RETURNS

Embracing the Essence of Luxury and Satisfaction at Hamiast.com

At Hamiast.com, we are committed to providing you with an exceptional shopping experience, one that harmonizes the exquisite craftsmanship of Jammu and Kashmir with the assurance of our customer-first approach. Our return and refund policy is designed to offer you peace of mind and a seamless experience.

Our Return Promise

• Return Window: You have 7 days from receiving your item to initiate a return.
• Food Items: Please note that food items are non-refundable.
• Condition for Return: To qualify for a return, items must be in the same condition as received - unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is also required.

Initiating a Return

• Start the Process: Contact us at info@hamiast.com to begin your return.
• Return Address: Send your returns to Hamiast Global Private Limited, 7/6 Firdous Abad Sunjwan Road, Jammu, Jammu and Kashmir, India – 180011.
• Return Confirmation: We will provide a return shipping label and instructions on how and where to send your package. Returns without prior request will not be accepted.

Questions About Returns?

• Feel free to reach out to us at info@hamiast.com for any return-related inquiries.

Handling Damages and Issues

• Immediate Action Required: If your item is defective, damaged, or incorrect upon arrival, please contact us immediately to address and rectify the issue.

Exceptions to Our Return Policy

• Non-Returnable Items: Perishable goods like food, flowers, or plants, custom products, personal care goods, hazardous materials, flammable liquids, or gases are not eligible for return.
• Final Sale Items: Sale items and gift cards are also excluded from returns.

Exchange Policy

• Swift Exchange: For a different item, return the original one and make a separate purchase for the new item once your return is accepted.

Refund Process

• Inspection and Approval: Upon receiving and inspecting your return, we’ll inform you if the refund is approved.
• Refund Timeline: Approved refunds are processed within 10 business days to the original payment method. Please allow additional time for your bank or credit card company to post the refund.
• Follow-up: If more than 15 business days have passed since we approved your return, please contact us at info@hamiast.com.

Return Guidelines

• Inform Within 5 Days: Notify us about your return within 5 days from delivery at care@hamiast.com.
• Return by Customer: Currently, we do not offer reverse pickup services.
• Condition Check: Returned products will be inspected to ensure they are in original condition.

Product Disclaimer

• Handmade Authenticity: Due to the handcrafted nature of our products, slight variations in color and design may occur. These are not flaws but rather signatures of their handmade quality.
• Damage or Defect: If an order is damaged or has a manufacturing defect, email us at care@hamiast.com for a full refund upon verification.

Contact Information

• Returns Department: Hamiast Global Private Limited, 7/6 Firdous Abad Sunjwan Road, Jammu, Jammu and Kashmir, India – 180011. Phone: +91-9419282080.

At Hamiast.com, your satisfaction is our pride. Experience the pinnacle of online luxury shopping with our friendly and accommodating return policy.